| Terms And Conditions | |
About Us Bowlsworld is a trading name of Bowls World Ltd. Registered address Unit 6, 35 Key Street, Ipswich. Suffolk. IP4 1BZ UK. Registered in England. Reg. No. 4923877. We are completely dedicated to your total satisfaction. We will do everything possible to make your shopping experience with us, a happy one, If you have any suggestions or comments,or if you would like advice, please email us at martin@bowlsworld.co.uk. Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and they will be put into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from anywhere outside of the UK, place your order and your credit card company will convert the transaction from Sterling tor your own currency. The shipping cost will be automatically calculated into your order, so you may see the total cost before you buy online. We accept Visa, Delta, Mastercard, Switch, Solo and JCB. We do not charge for any item until it is ready to ship. Back ordered items are not charged for until they are shipped. You may send your credit card information via phone, fax, snail mail, or online where it will be encrypted by our SSL online software. Our customer service lines may be contacted during the hours of10.00am until 3.00pm. GMT Tues. to Frid. The telephone number is (01473) 217787 Shipping And Handling All purchases other then Bowls and Bags, will be posted by Royal Mail UK Mainland, We also use Parcel Force 48 Hour Service & 24 Hour Service as an alternative for the heavier items such as bowls and bags. Cost will be calculated into your order at time of ordering, so you can see how much total order will cost before placing your order.Your order must be placed before noon, on a Week day to ensure next day delivery. NOTE : We can only provide this service on items that are in stock, if the item you have ordered is not in stock, you will be emailed within 1 working day to be asked how you would like to proceed. Bowls & Bags being sent to Northern Ireland and Scottish Highlands, and Isle of Man will cost a further £13.00 for 3 day service. Outside of the UK, purchases will be shipped using Parcel Force
Worldwide Internatinal Scheduled Service, the cost of shipping
for our overseas customers will be automatically added to your
order in the online ordering process, to let you see the total
cost of your purchase before you buy. Bowls & Bags : England, Wales, and Scottish Lowlands Parcel Force 24 Hour Service, Cost £6.50. Northern Ireland, Isle of Man, and Scottish Highlands, 3 day service, Cost £8.99, All other items sent UK, by Royal Mail 1st Class at cost. or NEXT DAY at your choice. Please select when ordering. International Delivery times will vary depending on the Country to be shiped too. The following are scheduled delivery times, for Australia 4 days, USA/Canada 3 days, Far East 5 days, South Africa 5 days, Spain/Portugal 48HR. Tennerife 4 days, Cyprus 4 days. We must stress that these are working days, All overseas purchases are shipped by Air. Back Orders If your item is not in stock, we
will back order it for you. You will always be emailed, or phoned
with the option to cancel your order if you would rather not wait.
No purchase will be charged for until it is shipped. Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted by our software when the order is placed using SSL encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee Cancellation of Orders.
You may return any goods found to be unsuitable, for exchange or
refund. You may cancel your order withour reason, within the 7 day
'cooling off period' begining the day after you receive your goods,
and ending on the expiry of 7 working days. The items should not
have been used, and should be returned in the orginal packaging.
You will be liable for your own postage costs incurred in returning
the items to us. We guarntee to refund any monies due within 30
days of cancellation, a deduction will be made for our costs incurred
in the return of the items, if we have to arrange for the direct
collection of the items. Complaints Procedure: Please make
your complaint in writing, or via email, stating your name address,
order number, and the date ordered, together with the nature of
your complaint. We will endeavour to respond to all complaints within
5 working days. We will advise you of how long it will take to resolve,
and keep you informed. Privacy Policy Bowlsworld do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. The only information collected by our site is the information given at the time of ordering, and is for the use of us only in supplying the goods you have ordered. Any information collected by Bowlsworld only at the time of ordering or via email. We do not use any information collected to send out unsolicited emails or mailings. Please email martin@bowlsworld.co.uk if you have any questions regarding our Privacy Policy. Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Remittance Terms Goods must be paid for online by debit/credit cards . You may telephone or fax your order, if you prefer. |
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