We are pleased to offer a "24 Hour" Service. This is only available on items in stock. If the items you order are out of stock. You will be emailed to see how you would like to proceed.

This service is not guaranteed next day for Saturday delivery, However we offer a Saturday delivery to England, Wales & Scottish Lowlands with Royal Mail. Please make sure your order is placed before noon, for your order to be dispatched the same day as received.

SPECIAL DELIVERY ORDER CAN ONLY BE SENT FOR NEXT DAY DELIVERY IF RECEIVED BEFORE 12PM.

FOR NEXT DAY DELIVERY FOR A SATURDAY PLEASE ENQUIRE BY PHONE

Q: How much is postage If I live outside the UK
A: Shipping costs will automatically be added to your order, once you have given your address, you will then be able to see exactly how much your total order is before submitting your order.

Q: Do I have to pay VAT.
A: You will have to pay VAT if you live in the EC, if not, and the items you are ordering are to be delivered to a non EU address, please exempt yourself from paying vat in the online ordering process, by ticking the box.

Q: How long will my goods take to be delivered
A: We try wherever possible to despatch your goods by the next day, if they are not in stock you will be notified by e-mail, and asked if you would like us to backorder the item. Bowls & Bags are sent by Parcel Force Couriers, all other items are sent by 1st class post. You can expect delivery within 3-5 working days, Overseas order are sent by Royal Mail International Scheduled Service, and Euro 48 Service which is by Air, reaching most Countries within 7 days, and most of main land Europe in 48 hours.

Q. How often do you pick up your e-mail.
A. E-mails are read on a daily basis, and we endeavour to answer them within 24hrs.

Q: What happens if I make a mistake with my purchase
A: You may return any goods which are found to be not suitable within 7 days receiving them, providing they have not been used, you will be given the option of a refund or exchange. All refunds will be made within 30 days. This does no affect your statutory rights as a customer.

Q: How much will my order cost in my own currency?
A: Use our currency converter below to calculate how much your order is going to cost in your own currency.

Currency Converter